Simba Group, distributors of luminous inverters and power backup solutions, on Tuesday rolled out its network of Simba Service Centres across cities in Nigeria. The company, which represents brands such as Luminous, Genus, Epsilon and Exicom, distributes and services power backup products such as Inverters, Batteries, Online UPS and Integrated Power Management Systems.

Announcing the network roll out in Lagos, Simba Group Managing Director, Chief Vinay Grover, said "We have always believed that a good quality product means very little unless it is supported by a high level of service before, during and after the sales process. It is with this in mind that we recently launched our one-of-a-kind 24*7 nationwide contact centre and exclusive customer-service online portal."

Chief Grover explained that as more and more customers turn to the company's award winning customer care offering, it becomes important that the company brings these services closer to them. "It is with this in mind that we committed to extending our service through the creation of new authorized centres, which I'm happy to announce are fully operational now."

Grover invited business owners and aspiring entrepreneurs who want to open such authorized service centres in conjunction with the company to contact them directly. He said Simba plans to roll out a further 20 service centres within the next few months.

Simba Group, which recently won the Capital Finance International (UK) award for Best Customer Satisfaction in Nigeria, had committed to rolling out service centres beyond their own network which spans across major cities in Nigeria, including Lagos, Abuja, Port Harcourt, Kano, Ibadan, Maiduguri and Yola.

The company has now opened further service centres in Ilorin, Akure, Onitsha, Katsina and an additional one in Kano.